Although service centers are similar at their core function, every organization has some level of uniqueness in its practice and methodologies. Workflow Management empowers a company to achieve an improved level of efficiency with better process control, greater accountability, advanced automation and streamlined customer service.

iSupport uses a robust workflow template function to allow users to track related issues and requests. These workflow templates often contain dependencies, or parent/child relationships. They can be as simple or complex as your needs dictate.

Key features include:

• Coordinate support activities that involve many steps, people, and departments.
• Prebuilt and re-use templates to standardize repetitive projects.
• Create and use new workflows at any time.
• Implement dependent and parallel tasks to optimize the timing of each step and effort.