Workflow & Approvals
Automation of key process will ensure that the right information reaches the right person at the right time.
Although service centers are similar at their core function, every organization has some level of uniqueness in its practice and methodologies. Workflow Management empowers a company to achieve an improved level of efficiency with better process control, greater accountability, advanced automation and streamlined customer service.
iSupport uses a robust workflow template function to allow users to track related issues and requests. These workflow templates often contain dependencies, or parent/child relationships. They can be as simple or complex as your needs dictate.
Features
Key features include:
- Coordinate support activities that involve many steps, people, and departments.
- Prebuilt and re-use templates to standardize repetitive projects.
- Create and use new workflows at any time.
- Implement dependent and parallel tasks to optimize the timing of each step and effort.
