iSupport enables you to create and manage service contracts for your customers. You can track and restrict incidents and changes for customers, companies, and/or assets.

Set up contracts based on work item count (a specified number of incidents and/or changes), hourly count (a specified number of hours), duration (time frame in days), or both (limiting the number of incidents and/or changes within a specified daily time frame).

iSupport's Service Contract functionality includes the following for tracking service contracts

  • Custom Statuses
  • Contract type - hourly or work item (incident/change) based
  • Templates
  • Assign to customers, companies, and/or assets
  • Enable with incidents and/or changes
  • Courtesy incidents and/or changes
  • Contract templates
  • Hours of operation, blocked dates, and duration
  • Custom notifications
  • Display contracts on the end user desktop