iSupport enables you to create and manage service contracts for your customers. You can track and restrict incidents and changes for customers, companies, and/or assets.

Set up contracts based on work item count (a specified number of incidents and/or changes), hourly count (a specified number of hours), duration (time frame in days), or both (limiting the number of incidents and/or changes within a specified daily time frame).

iSupport's Service Contract Management Software functionality includes the following for tracking service contracts:

  • Custom statuses
  • Hourly or work item (incident/change) based contract types
  • Templates
  • Customer, company, and asset assignment
  • Courtesy incidents and/or changes
  • Contract templates
  • Hours of operation, blocked dates, and duration
  • Fully configurable correspondence and notification functionality
  • Display on the Social Client
  • Predefined service contract reports and views; create custom views, charts, and reports using iSupport's View Designer, Chart Designer, and SQL reporting features