Service Contracts
Create and manage service contracts for your customers.
iSupport enables you to create and manage service contracts for your customers. You can track and restrict incidents and changes for customers, companies, and/or assets.
Set up contracts based on work item count (a specified number of incidents and/or changes), hourly count (a specified number of hours), duration (time frame in days), or both (limiting the number of incidents and/or changes within a specified daily time frame).
Features
iSupport's Service Contract functionality includes the following for tracking service contracts:
- Custom Statuses
- Contract type - hourly or work item (incident/change) based
- Templates - can be defined in hierarchies
- Assign to customers, companies, and/or assets
- Enable with incidents and/or changes
- Courtesy incidents and/or changes
- Contract templates
- Hours of operation, blocked dates, and duration
- Custom notifications
- Display contracts on the end user desktop
