iSupport enables you to create and manage service contracts for your customers. You can track and restrict incidents and changes for customers, companies, and/or assets.
Set up contracts based on work item count (a specified number of incidents and/or changes), hourly count (a specified number of hours), duration (time frame in days), or both (limiting the number of incidents and/or changes within a specified daily time frame).
iSupport's Service Contract functionality includes the following for tracking service contracts
- Custom Statuses
- Contract type - hourly or work item (incident/change) based
- Templates
- Assign to customers, companies, and/or assets
- Enable with incidents and/or changes
- Courtesy incidents and/or changes
- Contract templates
- Hours of operation, blocked dates, and duration
- Custom notifications
- Display contracts on the end user desktop