Service Catalog
List the services your organization provides to either your employees or customers.
Service Catalog functionality enables customer requests of services, products, policies/procedures, etc. utilizing configured Change and Purchase templates. Requests can be made by support representatives via the Desktop and by customers via the End User Desktop.
Features
iSupport's Service Catalog functionality includes the following for managing the services offered to employees or customers:
- Utilize preconfigured Change and Purchase templates
- Request can be made via the technician Desktop or the End User Desktop
- Restrict access to specific customers and support representative groups
- Service entries can contain an associated configuration item, cost, descriptive details, and access to custom fields
- Custom Fields
- Header and footer links for additional detail information
- Associated Costs
- Catalog can consist of one or more root services
