Purchasing and Billing
Manage the complete lifecycle of the IT service process.
Comprehensive purchasing functionality enables iSupport users to manage the complete lifecycle of the IT service process, and track all aspects of a project from start to finish. Request and track products and services, and associate those requests with Incident, Problem, Change, and Asset records. Use representative permissions to control purchase request functionality, and leverage templates for frequent purchase requests.
Features
iSupport’s Purchasing functionality includes the following for the tracking of your IT purchases throughout your service desk:
- Tie purchase requests to Incident, Problem, Change, and Asset records
- Record and charge back time worked against purchase requests and billing of time and materials
- Control purchase request functionality through support representative permissions
- Create asset records from purchase requests once items have been received
- Create and leverage templates for frequent purchase requests
