Two Editions, On-Premise or Hosted, One Integrated Product

Product Feature - Try It Now Incident Management
View Details
Service Desk
View Details
Active Directory Integration check check
Support for Microsoft SQL Server 2012 and Windows Server 2012 check check
Integration With Third Party SQL Tools check check
Application Program Interface (API) check
Product Feature - Try It Now Incident Management
View Details
Service Desk
View Details
Global Features
Custom Fields and Numbering check check
Associated Work Items check
Opportunity Management Functionality check
Standard and Customizable Notifications check check
Approvals check check
Email Processing check check
Customizable Status Levels check check
Service Contracts check check
Customizable Groups check check
Multi-level Categorization check check
Rules Engine check check
Configurable Surveys check check
Multi-Person and Multi-Group Routing check check
Customer and Company Profiles check check
Product Feature - Try It Now Incident Management
View Details
Service Desk
View Details
Incident Management - Includes Global Features Plus:
Hierarchy Templates for Task Management check check
Followup Functionality check check
Scheduling check check
Knowledge Integration check check
Bomgar Remote Support Integration check check
Citrix® GoToAssist® Remote Support Integration check check
Microsoft Lync Status Icon check check
Product Feature - Try It Now Incident Management
View Details
Service Desk
View Details
Knowledge Management
Global Searching check check
Feedback Tracking check check
Headlines check check
FAQs check check
RightAnswers Integration check check
Product Feature - Try It Now Incident Management
View Details
Service Desk
View Details
Reporting
Robust View Engine check check
Chart Designer check check
Standard and Ad-Hoc SQL Reports check check
Product Feature - Try It Now Incident Management
View Details
Service Desk
View Details
Customer Experience - Learn More about mySupport
Unlimited Customizable Support Portals check check
Customer Chat check check
Collaborative Communication with Customers check check
Discussion Forum Voting check check
Integration with Social Media - Twitter, Facebook, and LinkedIn check check
mySupport Layouts for Mobile Devices check check
Product Feature - Try It Now Incident Management
View Details
Service Desk
View Details
Support Representative Experience
HTML5 Client check check
Customizable Representative Desktops check check
Configurable UX check check
Integration with Social Media check check
Alerts for Multiple Reps in a Work Item check check
Calendar Integration check check
Personal and Shared Correspondence Templates check check
Windows and Form-Based Authentication check check
Personal Rules check check
Product Feature - Try It Now Incident Management
View Details
Service Desk
View Details
Mobile Clients
Mobile Client for IOS check check
Mobile Client for Android check check
Mobile Client for Blackberry check check
Mobile Client for WAP Phones check check
Product Feature - Try It Now Incident Management
View Details
Service Desk
View Details
Security and Administration
Individual and Group-Based Permissions and Feature Controls check check
Audit Tracking check check
Diagnosis Reports check check
Product Feature - Try It Now Incident Management
View Details
Service Desk
View Details
Asset Management
Count Tracking check check
Import and Syncronization check check
Software License Tracking check check
Bar Code Scanning and Label Printing check check
Network Monitoring check check
Dynamic and Scheduled Scanning check check
Purchasing check
Product Feature - Try It Now Incident Management
View Details
Service Desk
View Details
Problem Management - Includes Global Features Plus:
Associated Incident Closure check
Publish to Twitter check
Microsoft Lync Status Icon check check
Product Feature - Try It Now Incident Management
View Details
Service Desk
View Details
Change Management - Includes Global Features Plus:
Scheduling check
Hierarchy Templates for Task Management check
Service Catalog check
Product Feature - Try It Now Incident Management
View Details
Service Desk
View Details
Configuration Management (CMDB)
Customizable Relationships check
Graphical Relationship Display check
Cloud