Configuration Management Database (CMDB)
Minimize risk by tracking operation critical resources in your organization.
A configuration management database (CMDB) is a repository of information related to all the components of an information system. In the ITIL context, a CMDB represents the authorized configuration of the significant components in an IT environment.
iSupport’s CMDB is used to track the assets, services, and other resources that are crucial to your organization’s operation. The key goal of iSupport’s CMDB is to help your company understand the relationships between these components and track their configuration.
Features
iSupport's Configuration Management Database (CMDB) functionality includes the following for tracking assets, services, and other resources crucial to your organization's operations:
- Create configuration items (CIs) for the resources you want to track
- Define the relationships between CIs
- Automatically enter CIs using the auto create agent
- Custom status labels
- Grouping
- Associate CIs with an incident, problem, or change
- Associate CIs with an asset, company, customer, support rep profile, customer group, or support rep group
- Graphically view CIs and related CIs
- Drill into CIs to see other related CIs
- Display CIs on the end user desktop
- Send correspondence
- Custom Reports
