Change Management ensures that standard methods and procedures are used to handle activities involving services and assets. By adding change management as a tool for the service desk, calls as simple as a request for additional access to those requiring an entire department to be moved can be tracked from start to finish. Frequent requests with similar content can be automated for efficient resolution, and approvals and notifications ensure communication between all involved, as well as an audit trail for any documentation requirements.

iSupport's Change Management functionality includes the following for tracking requests related to services and assets

• Change type - standard (preauthorized), normal, or emergency
• Configurable status
• Escalation
• Permission functionality for controlling Change-related activities
• Ad hoc and rule based approvals
• Numerous predefined reports and views; custom reports can be created using iSupport's SQL reporting feature