iSupport integrates with Bomgar Remote Support Software for remote desktop connection and chatting. Customers can initiate a chat session via the Social Client or Bomgar Support Portal, and choose a general queue or a specific support representative. Support representatives chat and access desktops remotely via the Bomgar Representative Console.
- Customizable chat invitation window
- Automatic incident creation when a chat session starts
- Automatic incident closure when a chat session ends
- Configurable email for sharing session key with customers
- Configurable exit surveys
- Saved session data in incidents