Bomgar provides a complete, easy-to-use remote desktop control solution. Within iSupport, a technician can start a remote support session with a customer directly from an incident and see what the customer sees or control the customer's computer. Customers can start sessions from iSupport's Self-Service desktop. Session details, screen recordings, and chat transcripts are all associated and available from within an incident. Use this feature to resolve more incidents on the first call and reduce the number of on-site visits required.

RightAnswers provides a robust knowledge base solution. From within an incident, support representatives can search for solutions related to the issue, reducing support time and increasing customer satisfaction.

To help bring your current customer set into iSupport, customer information can be imported from and synchronized with Active Directory, CRM, or another SQL server. Support representatives can start using it in iSupport without the need to make manual entries.

From iSupport entry screens, support representatives can access Outlook Calendar, schedule meetings, and notify attendees using current work item information.