Webinars

Optimized Approval Management with iSupport 9.0
A powerful approval management process can increase efficiency and accountability, as well as reduce ticket closure time and overall costs. In this webinar we highlighted iSupport's approval functionality, drawing particular attention to three enhancements released in iSupport 9.0; graphically displayed approvers, ad-hoc approval cycles, and associating multiple selections with an approval cycle.
View archived webinar (45 minutes)

Tracking Critical Resources and Minimizing Risk with iSupport 9.0's New CMDB Functionality
In this 30-minute webinar we highlighted how your company can better understand the relationship between key resources in your IT environment, and effectively track their configuration. We discussed creating and defining configuration items (CIs), defining how they relate to each other, and efficient ways to view and report on them.
View archived webinar (35 minutes)

iSupport 9.0 - New Features and Functionality
In this 30-minute webinar we overviewed the new features and functionality in iSupport 9.0, the follow-up release to c.Support 8.0. This webinar focused only on new features functionality.
View archived webinar (60 minutes)

Take c.Support with You! Mobile ticketing in c.Support Version 8.0.
One of the more popular features of c.Support 8.0 is the mobile client, which allows technicians to use their Blackberry, iPhone, or other handheld device to create and edit Incident records, as well as view Customer Profile and Company records. Watch this short webinar and see c.Support's mobile ticketing functionality in action, as well as some of the fundamental incident management capabilities of our software.
View archived webinar (40 minutes)

Why 50% of Help Desk Software Implementations Fail to Reach Maximum Effectiveness
Ever wonder why so many companies never implement their help desk software to its full potential? Listen as two seasoned industry technicians recount a dozen of the most common mistakes companies make, and ways to avoid them. If your help desk has an upcoming project or you will be evaluating help desk software in the next 12 months, this is a must attend webinar!
View archived webinar (40 minutes)

The Power of Reporting and Ad Hoc Report Building in c.Support
In this 30-minute webinar we overviewed c.Support’s ability to meet your reporting needs. We took a look at stock reports delivered within c.Support, as well as the report building tool that leverages SQL Server Reporting Services (SSRS). We also spotlighted useful capabilities like viewer permissions and report scheduling.
View archived webinar (40 minutes)

Customizing Your c.Support Desktop to Support Multiple Units, Departments, or Locations
In this 30-minute webinar we highlighted c.Support 8.0's ability to support multiple units, departments, or locations through one desktop. Create custom views, charts, tabs, and alerts to easily manage service and support efforts to a wide variety of users.
View archived webinar (40 minutes)

c.Support 8.0 - New Features and Functionality
In this 30-minute webinar we overviewed the new features and functionality in c.Support 8.0. The content of this webinar focused only on the new features and not pre-existing core functionality.
View archived webinar (40 minutes)

Centralize Support for Multiple Business Units
Back by popular demand, and particularly appropriate for tough economic times, this 30-minute webinar highlighted how a single instance of c.Support can be configured to easily accommodate numerous support centers, locations, or individual business units while protecting the data shown to different groups within those units.
View archived webinar (40 minutes)

c.Support's Purchasing Functionality Overview
Comprehensive purchasing functionality enables you to manage the complete lifecycle of the IT service process, and track all aspects of a project from start to finish. In this 30-minute webinar we overviewed the new Purchasing functionality that was released in c.Support 7.5.
View archived webinar (40 minutes)

First Steps to ITIL: Incidents, Problems, and Changes.
In this 30-minute webinar we discussed the role of Incident, Problem and Change Management within ITIL, as well as the initial steps to roll out these important features in your help desk.
View archived webinar (40 minutes)

Leveraging Hierarchy Templates in Your Incident and Change Management.
This 30-minute webinar showed how to define, create, and implement powerful hierarchy templates in your incident and change management activities.
View archived webinar (40 minutes)