Service desks are the main contact point for communications to the IT department. This front line is responsible for restoring services to a normal status in the quickest and most thorough manner possible. Providing the service desk with a tool to track and automate this first contact is critical; by properly recording the information, the status is clear to anyone at any point during the life of the issue.
iSupport®, is used by more than 250,000 help desk professionals every day to help them solve their most demanding support issues.
iSupport Service Desk Edition is designed for organizations who adhere to IT governance best practices such as ITIL®, MOF®, S-Ox, COBIT®. This all-inclusive, fully-integrated, web-based service solution was developed with a focus on ease-of-use and overall ownership experience.
iSupport Service Desk is a highly-scalable service and support application ready to handle your unique processes and methodologies, with enhanced permissions to enable segmented user bases or departments within the same instance of the product. Our product is developed with an "out-of-the-box" ease-of-use in mind, yet is powerful enough to automate your most complex workflows and handle today's service functions
"iSupport is a very attractive package in terms of compatibility and cost."
Stuart McKay"We're a busy group. Twelve of us field around 10,000 calls every month."
Gary Pool