Tracking and monitoring the life cycle of incidents is essential to minimizing business impact.
iSupport®, is used by more than 250,000 help desk professionals every day to help them solve their most demanding support issues.
Designed for companies less concerned about standards like ITIL and whose help desks require a full-featured incident management solution with powerful asset, knowledge, and SLA management, iSupport Incident Management Edition is the tool for you. This robust, flexible, web-based help desk application was developed to provide quick ROI and efficiencies in your activities.
iSupport is a highly-scalable help desk application ready to handle your unique processes and methodologies, with enhanced permissions to enable segmented user bases or departments within the same instance of the product. Our product is developed with an "out-of-the-box" ease-of-use in mind, yet is powerful enough to automate your most complex workflows and handle today's service functions.
"iSupport is a very attractive package in terms of compatibility and cost."
Stuart McKay"We're a busy group. Twelve of us field around 10,000 calls every month."
Gary Pool